Privacy Policy

Information We Collect

As you interact with our drawing fundamentals platform, we gather different kinds of data to tailor your learning experience and improve our services.

Personal Information

We collect information you provide directly when creating an account or reaching out to us. This includes your name, email, phone number, and messages sent via our contact forms. When you enroll in our drawing courses, we also collect details about your artistic background and learning objectives.

Usage Data

We automatically log information about how you use our site and learning platform. This covers pages visited, time spent in various sections, completed drawing exercises, and technical details like your IP address, browser, and device information.

Cookies and Tracking

Our site uses cookies and similar tracking technologies to enhance your browsing experience, remember preferences, and analyze site performance. You can manage cookie settings through your browser preferences.

• Essential cookies for website functionality
• Analytics cookies to understand user behavior
• Preference cookies to recall your settings
• Marketing cookies for relevant content delivery

How We Use Your Information

Your personal information helps us deliver high-quality educational content and keep our drawing platform running smoothly. We are committed to using your data responsibly and only for legitimate purposes.

Educational Services

We use your information to grant access to drawing courses, monitor your progress across skill levels, and tailor learning recommendations based on your artistic interests and abilities. This personalization supports more effective paths for developing your drawing fundamentals.

Communication and Support

Your contact details let us respond to inquiries, send important course updates, and provide technical support when needed. We may also send periodic newsletters about new drawing techniques, featured artwork, or platform improvements if you have subscribed to our communications.

Platform Improvement

Usage data helps us identify which drawing exercises are most beneficial, spot areas where learners struggle, and develop fresh content addressing common learning challenges. This analysis is done in aggregate to protect individual privacy while enhancing our educational approach.

Legal Compliance

In certain situations, we may use or disclose your information to comply with Canadian privacy laws, respond to legal requests, or protect the rights and safety of our users and community.

Information Sharing and Disclosure

We maintain strict controls over how your information is shared and take privacy seriously in all our business relationships.

Service Providers

We work with trusted third-party service providers who help us run our platform, process payments, send emails, and offer customer support. These providers access only the information necessary for their services and are contractually obligated to protect your privacy.

• Cloud hosting services for secure data storage
• Email service providers for course communications
• Analytics providers for website performance insights
• Payment processors for course enrollment transactions

Business Transfers

If SparrowSilverBay participates in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We would inform you by email and explain any changes to how your information is handled.

Legal Requirements

We may disclose your information when required by Canadian law, a court order, or governmental request. This includes situations involving potential threats to safety, fraud investigations, or violations of our terms of service.

Your Rights and Choices

Under Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have specific rights regarding your personal information.

Access and Correction

You may request access to the personal data we hold about you and ask us to correct inaccuracies. We will provide this information within 30 days of your request, subject to certain legal exceptions.

Data Deletion

You may ask us to delete your personal information, and we will do so unless we have legitimate reasons to retain it for legal compliance, fraud prevention, or legitimate business purposes. Deleting your account will remove access to your course progress and saved artwork.

Marketing Communications

You can unsubscribe from our marketing emails at any time via the unsubscribe link in each message or by contacting us directly. You will still receive essential account and course enrollment communications.

Cookie Management

Most web browsers let you control cookies through their settings. You can choose to accept all cookies, block certain types, or receive prompts before cookies are stored. Blocking essential cookies may affect site functionality.

Data Security and Retention

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

Our security practices include encrypted data transmission, secure server environments, regular security audits, and access controls. We use industry-standard SSL encryption for all data transfers between your device and our servers.

• 256-bit SSL encryption for data transmission
• Secure cloud storage with encrypted databases
• Regular security vulnerability assessments
• Multi-factor authentication for administrative access
• Employee training on privacy and security practices

Data Retention

We keep your personal information only as long as needed to provide our services, comply with legal obligations, or resolve disputes. Account data is typically kept for three years after closure, while course progress data may be retained for up to seven years for educational records.

International Transfers

While our main operations are in Canada, some service providers may process data abroad. We ensure adequate protection through contractual safeguards and compliance with Canadian privacy law requirements for cross-border transfers.

Children's Privacy

Our drawing platform welcomes learners of all ages, and we take special care to safeguard the privacy of younger users in compliance with Canadian privacy laws.

For users under 18, we require parental consent before collecting personal information. Parents or guardians may review their child's data, request corrections or deletion, and withdraw consent at any time.

Parental Controls

Parents have the right to review any personal information gathered from their child, request a deletion, and restrict further collection or use of their child's data. We provide clear mechanisms for exercising these rights.

If you believe we have inadvertently collected information from a child under 18 without proper parental consent, please contact us promptly so we can take appropriate action.

Changes to This Policy

We may periodically update this privacy policy to reflect evolving practices, technology, legal requirements, or other factors. Significant changes will be communicated by email or prominent notices on our website.

Minor updates may be posted without individual notice, so please review this policy regularly. The "Last Updated" date at the top indicates when the most recent changes were made.

Your continued use of our platform after policy changes indicates your acceptance of the updated terms. If you disagree with any changes, you may stop using our services or reach out to discuss concerns.